Shipping/Returns Policy
All orders will be shipped using USPS (U.S. Mail) or UPS. Most orders are filled same day except for out of stock items but we do ask to allow 1-3 business days for the processing of all standard orders. Please note our below shipping schedule before placing any order.
BIGHEARTNATURALS SHIPPING SCHEDULE
Monday – Friday: Business hours are 11:00am to 7:00pm central time. Orders typically ship within 1-3 business days from order submission, but our goal is to ship same or next business day.
Saturday - Sunday: BigHeartNaturals is closed and shipments will leave the facility in the order that they were received.
Note: Shipping Schedule May Vary Due to Major Holidays or Inclement Weather
Once a package has been processed, you will not be able to track it until the first scan by the carrier. Please wait 24 hours before contacting Customer Service about a package’s tracking number being unidentified. Customer Service can be reached at sales@bigheartnaturals.com
CANCELLED ORDERS
If your order has shipped, it cannot be cancelled. Prior to shipment, cancellations may be feasible, depending on the progress of fulfillment. If you need to cancel an order, contact us sales@bigheartnaturals.com immediately.
USPS DOMESTIC
USPS does not guarantee delivery times on First Class Mail or Priority Mail shipments. At check-out, customers are presented with an estimated delivery date. BigHeartNaturals is not responsible for specific delivery dates and holds no responsibility once the package has left our facility. We cannot intercept any package being shipped through USPS. It’s the customer’s responsibility to provide accurate shipping information. If a package is returned due to incorrect shipping information, the customer must pay for re-shipment. No refunds will be issued for incorrect shipping information. If a package has not been delivered or is delivered to the wrong address it is the consumer’s responsibility to contact USPS.
BIGHEARTNATURALS IS NOT RESPONSIBLE FOR INCORRECTLY DELIVERED PACKAGES AND/OR DAMAGES; NO REFUNDS WILL BE ISSUED. PLEASE CONTACT USPS FOR CLAIMS INFORMATION. UNITED STATES POSTAL SERVICE: 1-800-275-8777
UPS DOMESTIC
We cannot intercept any package being shipped through UPS. It is the customer’s responsibility to provide accurate shipping information. If a package is returned due to incorrect shipping information the customer must pay for re-shipment. If a package has not been delivered or is delivered to the wrong address, it is the consumer’s responsibility to contact UPS.
BIGHEARTNATURALS IS NOT RESPONSIBLE FOR INCORRECTLY DELIVERED PACKAGES AND/OR DAMAGES; NO REFUNDS WILL BE ISSUED. PLEASE CONTACT UPS FOR CLAIMS INFORMATION. UPS DOMESTIC/INTERNATIONAL: 1-800-742-5877
***SATURDAY DELIVERY IS NOT INCLUDED ON NEXT DAY SERVICES. IF YOU REQUIRE SATURDAY DELIVERY PLEASE CONTACT CUSTOMER SERVICE AT sales@bigheartnaturals.com
RETURNS
30-DAY REPLACEMENT WARRANTY ON PRODUCTS
If product failure or defect occurs within 30 days of product being delivered, please contact customer service at sales@bigheartnaturals immediately. If contact is not made within 30 days of receipt of shipment, customer will not qualify for product replacement regardless of when product failed or was found to be defective. In order to qualify for product replacement, customer (at our discretion) must return the defective product at their own expense prior to the replacement being sent out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense. If product is no longer in stock or is otherwise unavailable, a refund for the full purchase price of the product will be applied to the customer’s credit card. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
INCORRECT ORDERS
BigHeartNaturals is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled as ordered. If you have questions or are unsure regarding a product or its function or compatibility, please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.
We can be reached by email Monday through Friday, 11:00am – 7:00pm central time at sales@bigheartnaturals.com.
